MEMBERSHIP INFORMATION

  
   
•  Cancellation policy

•  Returned check/bank draft policy

•  Membership rules and Code of Conduct
•  Credit/refund policy
•  Lost & Found
•  Membership Plus!
•  Visting other Y's (AWAY program)
•  Financial Assistance
•  Account changes
       
    MEMBERSHIP CANCELLATION POLICY  
   
Membership cancellation requests must be in writing 15 days prior to your draft date. You may complete a cancellation form in the membership office, fax, email or mail your request. A confirmation notice will be sent to you
       
   

RETURNED CHECK/BANK DRAFT POLICY

  
   

There is a $20 charge for all returned checks or NSF drafts. This places your membership on hold until payment is received. Use of facility is not permitted until payments are made current. Checks will not be resubmitted and payment must be made in sach or cashier's check. Should an NSF draft occur, you will be notified.
       
    CREDIT/REFUND POLICY  
   

The purpose of our credit/refund policy is to allow the YMCA to maintain quality programs and proper class ratios while maintaining flexibility to our members and participants.

Cancellations

  • If you request to cancel your class enrollment five or more days prior to the first class, you will receive a full credit or you may choose to transfer to another class with no penalty.
  • If you request to cancel your class enrollment less than five days prior to the first class, you may choose to receive a credit or the opportunity to transfer to another class. A $5 service charge will be applied.
  • If you request to cancel your class enrollment after the start of a session, you will receive prorated credit for the number of classes which have occurred (regardless of whether you have attended or not), minus the $5 service charge.

Credits

  • Credits are applicable toward any YMCA program. Credits are not redeemable for cash. Credits expire 6 months from date of issue. Please see Customer Service Desk for a credit request form. No refunds or credits are given for Joiners Fees, gift certificates or memberships. Program fees are non-refundable unless the Y cancels the class.

Certain special interest programs
and events are not applicable
       
    FINANCIAL ASSISTANCE  
   

Membership and program assistance is available for youth, adult and family memberships, as well as for Y programs. Funds are made available via the Annual Support Campaign. Contact our Membership Assistance Representative or Program Administrator for more information.
       
    ACCOUNT UPDATES  
   

In order to better serve you, we ask that you keep your membership information up to date. Please notify the Membership Office or Customer Service Desk of the following:

  • Change of name, address or phone number.
  • Change of bank account or bank draft credit card.
  • The addition or deletion of a spouse on a family membership.*
  • Addition or deletion of children on an adult or family membership.
  • Cancellation of locker rental.*

*Fifteen-day written notice required prior to draft date to avoid additional fees.
       
    LOST & FOUND  
   
The Mission Valley YMCA is not responsible for lost or stolen items. All items turned in to the front desk will be held for 2 weeks. If not claimed, the items will then be donated to St. Vincent De Paul. Please check at the Customer Service Desk for lost items.
       
 
 

Membership Plus!
Join one, join 'em all

When you join the Mission Valley YMCA, you have access for our four facilities: Friars Road, the YMCA at Hazard Center, Toby Wells YMCA and Downtown YMCA.

If that's not enough for you — maybe you work in one part of the county and live in another — try YMCA Membership Plus!

With YMCA Membership Plus, you become a member of a family of 13 branches of the YMCA of San Diego County and have access to all of their facilities. Contact the membership office for current rates and list of participating facilities

 

 
 

A.W.A.Y.Policy

As a member of the Mission Valley YMCA, you are part of the A.W.A.Y. (Always Welcome at YMCA) program. To find a Y in another area, go to www.ymca.net and do a "find your YMCA" search. Please call the A.W.A.Y. YMCA to confirm its visitor policy before you go.

Mission Valley YMCA will verify an A.W.A.Y. visitor's membership and then issue a temporary card that is valid for up to two weeks.

     
 
     
 

Membership Rules
Policies & procedures

  • Each member must present to Customer Service Desk current YMCA photo ID card to activate the turnstile for entrance
  • Fitness Center orientations are required for all members.
  • Members must accompany guests at all times.
  • Children under age of 13 must be accompanied by an adult when not involved in Y programs.
  • Loaned or expired cards will be repossessed.
  • Lost or stolen cards must be reported. First-time replacement fee will be waived. A $15 fee will be charged for further replacement cards.
  • Minimum age for all fitness classes, lap swim, and Fitness Center is 13 years of age.
  • Teens ages 13-17 are required to take a Fitness Center Orientation to using exercise centers.
  • Teens ages 13-17 must wear a membership badge while working out in any of the fitness areas.
  • Teens 13-14 are not permitted in the Cross-Training Center.
  • Personal Training is a member service, outside trainers are not allowed in the facility.
  • "Holding" a membership for vacation, short-term illness, business, disability or pregnancy is not permitted.
  • Insurance: The cost of health/accident insurance is not included in membership or program fees.
  • Children age 6+ must utilize appropriate gender locker rooms.
  • Personal baby-sitting services performed by YMCA employees is not allowed.
  • The YMCA is not responsible for items lost or stolen while utilizing YMCA facilities/programs.
  • Token-operated lockers are available free of charge for personal valuables.
  • Not following YMCA policies & procedures is grounds for membership termination without refund.
  • Some health and fitness programs may require medical clearance prior to participation.
  • Closed-toed athletic shoes are required for use of all fitness equipment (cardio and strength) and fitness classes.
  • SMOKING and/or DOGS are not permitted in the facility or on YMCA property.
  • Policies and services subject to change without notice in order to better meet the needs of YMCA members and participants.

See also: Member Code of Conduct