THE Y FOR

SOCIAL RESPONSIBILITY

We focus our work in three key areas, because nurturing the potential of kids, helping people live healthier, and supporting our neighbors are fundamental to strengthening communities.

MISSION VALLEY YMCA • MEMBERSHIP

MEMBERSHIP POLICIES

Membership Policies

Policies & Procedures

	Members must bring their Membership Card each time they visit the YMCA and swipe it to gain access. Loaned or expired cards will be confiscated.
	All requests for changes in membership accounts need to be done in writing.
	Not following YMCA policies & procedures is grounds for membership termination without refund.
	Fitness Center orientations are required for all members.
	Members must accompany guests at all times.
	Tweens (ages 9-12) must complete orientation prior to participating in YExpress Circuit.
	The minimum age for all fitness classes, lap swim and Fitness Centers is 13 years of age, unless specified otherwise.
	All teens 13-17 are required to take a fitness orientation prior to using exercise centers.
	All teens 13-17 must wear membership badge while working out in any of the fitness areas.
	Teens 13-14 are not permitted in the Cross Training Center (CTC - free weight room).
	Tweens (ages 9-12) must complete orientation prior to participating in YExpress Circuit.
	Tweens (ages 9-12) using YExpress must be accompanied by a parent/guardian.
	Children under 13 must be accompanied by an adult when not involved in Y programs.
	Children ages 6+ must utilize appropriate gender locker rooms.
	Family Changing Rooms are available for Family memberships only.
	Lost or stolen cards must be reported. First-time replacement fee will be waived. A $15 fee will be charged for further replacement cards.
	Personal Training is a member service. Outside trainers are not allowed in the facility.
	"Holding" a membership for vacation, short-term illness, business, disability or pregnancy is not permitted.
	Personal baby-sitting services performed by YMCA employees is not allowed.
	Insurance: The cost of health/accident insurance is not included in membership or program fees.
	The YMCA is not responsible for items lost or stolen while utilizing YMCA facilities/programs.
	Token operated lockers are available free of charge for personal valuables.
	Closed-toe athletic shoes are required for use of all fitness equipment (cardio and strength) and fitness classes.
	Smoking and/or Dogs are not permitted in the facility or on YMCA property.
	Policies and services are subject to change without notice in order to better meet the needs of YMCA members and participants.

Membership Assistance

Membership and program assistance is available for youth, adult and family memberships, as well as for Y programs. Funds are made available via the Community Outreach Campaign. Contact our Membership Assistance Representative or Program Administrator for more information.

For appropriate paperwork, see registration forms page.

For more information, contact Lisa Adamo in the membership office.

Lost & Found Policy

The Mission Valley YMCA is not responsible for lost or stolen items. All items turned in to the Member Service Desk will be held for two weeks. If not claimed, the items will be donated. Please check at the Member Service Desk for lost items.

Account Services

Cancellation Policy

Membership cancellation requests must be in writing 10 days prior to your draft date. You may complete a cancellation form in the membership office, fax or mail your request. If you do not receive a confirmation notice acknowledging receipt of your request, it is your responsibility to follow up with our Membership Office.

Mission Valley YMCA
5505 Friars Road
San Diego, CA 92110
Attn: Account Services

Tel: (619) 298-3576
Fax: (619) 298-9262

For more information, contact Lisa Adamo, account services, (619) 298-3576.

Account Updates

In order to better serve you, we ask that you keep your membership information up to date. Please notify the Membership Office or Member Service Desk of the following:

A change of name, address, phone number, or email.
A change of bank account or bank draft credit card.
The addition or deletion of a spouse on a family membership.^*
The addition or deletion of children on an adult or family membership.
Cancellation of locker rental.^*

^*10--day written notice required prior to draft date to avoid additional fees.

payment policies

Y-Voucher/Refund

The purpose of these policies is to allow the YMCA to maintain quality programs and proper class ratios while maintaining flexibility for our members and participants. Please note: Certain special interest programs and
events are not applicable.

Cancellations
If you request to cancel your enrollment in a program, 10 or more days prior to the first day, you will receive a full Y-Voucher. If you request to cancel your enrollment in a program less than 10 days prior to the first day, you will receive a Y-Voucher minus a $5 service charge.

Cancellations need to be submitted during the session enrolled in order to be considered for a prorated Y-Voucher. Requests submitted after the end of the session will not be accepted. Y-Vouchers are NOT given for missed or sick days and are not guaranteed.

Transfers
A request to transfer between classes in the same program needs to be done 10 days prior (14 days prior for camp) to the start of the session. All transfers are subject to availability and no transfers are guaranteed.

Y-Vouchers
Y-Vouchers expire six months from the date of issue. Y-Vouchers are transferable to another member of your family or a friend. Y-Vouchers are applicable toward any Mission Valley YMCA Programs and are not redeemable for cash.

Refunds
If the YMCA cancels a camp/program, we will give you the option to accept a full Y-Voucher, transfer, or refund. No refunds or Y-Vouchers are given for joiners fees, gift certificates or memberships. Certain special interest programs & events are not applicable.

Returned Check/Bank Draft Policy

There is a $10 fee for all returned checks or returned bank drafts. You will be notified by mail or email for all membership or program returns.

Membership Returns: Memberships are placed on hold and facility usage will not be permitted until payment is received. your membership will be canceled if payment is not received by the next billing cycle.
Program Returns: You will not be permitted to participate in the program until payment is received.
Credit Card Drafts: If your expiration date changes, please contact us to update your account.